Privacy Policy

Last Updated: November 2, 2023

JM PLANET (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://jmplanet.com/ and use our platform https://app.jmplanet.com/  that integrates eCommerce stores with our other platforms for marketing and Sales Relationship Management (SRM).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Data: Personally identifiable information such as your name, shipping address, email address, and telephone number, and demographic information such as your age, gender, hometown, and interests that you voluntarily give to us when you register with the site or our services or when you choose to participate in various activities related to the site and our services, such as online chat and message boards.
• Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date), that we may collect when you purchase, order, return, exchange, or request information about our services from the site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions. Stripe’s Privacy Policy can be found at https://stripe.com/privacy.
• Mobile Device Data: Device information such as your mobile device ID, model, and manufacturer, and information about the location of your device if you access the site from a mobile device.
• Third-Party Data: Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the site permission to access this information.
• Google User Data: When you connect your Google account to our services, we collect certain information from your Google account to ensure our platform features function correctly. This includes:
  • See and download your Google Analytics data
  • See, edit, create, and delete your Google Ads accounts and data
  • View Search Console data for your verified sites

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use the information collected about you via the site to:

• Create and manage your account.
• Process your transactions and send you related information, including purchase confirmations and invoices.
• Manage your orders, deliveries, and returns.
• Develop content and features to improve your experience on the site.
• Provide you with customer support and respond to your inquiries.
• Improve the operation of the site and our services.
• Marketing communications are sent using only data that you provide directly in the Account > General > Shop Information + General Information sections, outside of your Google account integration.
• Monitor and analyze usage and trends to improve your experience with the site.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Use of Google User Data: We use your Google user data solely to provide and improve the functionality of our platform. This includes integrating and synchronizing your Google services to ensure a seamless and enhanced experience.
  

Prohibited Practices: We do not sell your data to third parties. We use your data solely to provide and improve the functionality of our services, as described in this Privacy Policy. We do not use your data for purposes such as selling to data brokers, determining creditworthiness unrelated to our service.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal processes, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Google User Data Sharing: We do not sell or rent your Google user data to third parties. We may share Google user data only with trusted third-party services that are strictly necessary to provide and improve the functionality of our platform (e.g., hosting, analytics). These third parties are contractually obligated to adhere to this Privacy Policy and are restricted from using Google user data for any purposes other than providing the services requested by us.

4. Tracking Technologies

• Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience. Cookies are used to store information including visitors’ preferences and the pages on the site that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
• Internet-Based Advertising: Additionally, we may use third-party software to serve ads on the site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.
• Website Analytics: We partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the site through the use of first-party cookies and third-party cookies, to analyze and track users’ use of the site, determine the popularity of certain content, and better understand online activity. By accessing the site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions.

5. Third-Party Websites

The site may contain links to third-party websites and applications of interest, including advertisements and external services that are not affiliated with us. Once you have used these links to leave the site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website and take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the site.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. We implement modern security measures, including data encryption, secure servers, and protection protocols, to ensure the security of your data from unauthorized access, alteration, disclosure, or destruction. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that, despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

For greater security of your account data, we recommend enabling two-factor authentication (2FA).

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

9. Options Regarding Your Information

Account Information: You may at any time review or change the information in your account or terminate your account by:

• Contacting us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

Emails and Communications: If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Contacting us using the contact information provided below.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

JM PLANET

Email: [email protected]

11. Data Retention and Deletion

We retain your personal data, including Google user data, for 580 days unless a longer retention period is required or permitted by law, or unless you request otherwise by contacting us via email. You can request the deletion of your data at any time by contacting us at [email protected], and we will delete your data within 30 days in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make substantial changes to how we use your data, we will notify you by email or by placing a prominent notice on our site prior to the changes becoming effective. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

This Privacy Policy was last updated on November 2, 2023. Any changes or updates will be effective immediately upon posting the updated policy on our website.